FAQs

Here are some frequently asked questions that might help you with information you need about your appointment. If there is a question you have that is unanswered on our website, please do not hesitate to contact our Appointments Team on: +44 20 3212 0830

General Questions

What services does Wimbledon NeuroCare offer?

Wimbledon NeuroCare provides a comprehensive range of services, including neurophysiology, neuropsychology, audiovestibular assessments, and vestibular therapy.

Do I need a referral to book an appointment?

Yes, we require a referral from your GP, consultant, or a healthcare professional. This ensures we have relevant clinical information to book you in for the most appropriate test or spappointments@wimbledon-neurocare.comecialist – Refer a Patient – Wimbledon NeuroCare | WNC

How can I book an appointment?

Once you have a referral, appointments can be booked by calling the Appointments/Bookings Team at +44 (0)20 3212 0830, Mon-Fri 08:30-17:30 or by emailing appointments@wimbledon-neurocare.com

What are the payment options available?

Wimbledon NeuroCare offers both self-pay options and accepts a wide range of insurance plans.

We accept insurance from the following providers:

  • Bupa
  • AXA Health
  • Aviva
  • Vitality Health
  • WPA
  • Cigna
  • Allianz
  • Healix

If your insurer is not listed, please contact your insurance to check eligibility and approval for coverage

Where are the clinics located?

Wimbledon NeuroCare has multiple clinic locations, including:

  • Wimpole Street Clinic in London
  • Nuffield Parkside Hospital in Wimbledon
  • New Malden Diagnostic Centre in New Malden
  • Spire St. Anthony’s Hospital in Sutton
  • Spire Clare Park Hospital in Farnham
  • Nuffield Health Guildford Hospital in Guildford

Neurophysiology

What is an EEG, and why is it performed?

An EEG (electroencephalogram) records the electrical activity of the brain and is used to diagnose and monitor seizure disorders, sleep disorders, and behavioural changes. We perform EEGs for paediatric patients aged 0–4 years and 5–18 years, as well as for adults aged 18 years and above. Our team is experienced in working with children in a friendly and supportive environment.

How should I prepare for an EEG?

Before an EEG, arrive with clean hair free from products and wear comfortable clothing – for more information please see here Prepare for your Care – Wimbledon NeuroCare | WNC.

What is an Ambulatory EEG?

An Ambulatory EEG is a prolonged EEG recorded over 24 or 48 hours at home to investigate frequent seizures or blackouts, including those occurring at night. This test is suitable for paediatric patients aged 1–4 years and 5–18 years, as well as adults 18 years and older, with procedures adapted to the patient’s age and needs.

What is Home Video Telemetry (HVT)?

HVT is an extended EEG recording and videoing conducted at home over 24 hours, helpful in classifying and quantifying events and pinpointing seizure origins.

What are EMG and Nerve Conduction Studies (NCS)?

EMG and NCS assess muscle and nerve function to help diagnose neuromuscular disorders. These tests are performed for paediatric patients aged 5–18 years, as well as adults 18 years and older, with age-appropriate adjustments.

Neuropsychology

What does a neuropsychological assessment involve?

This is a structured evaluation of memory, attention, language, and reasoning. It helps in diagnosing cognitive disorders or monitoring recovery after brain injury or neurological illness.

Audiovestibular and Vestibular Therapy

What are audiovestibular assessments?

Audiovestibular assessments evaluate the hearing and balance functions of the inner ear. If you are experiencing symptoms such as dizziness, vertigo, feeling faint, imbalance, ringing in the ears (tinnitus) or hearing loss, the Audio Vestibular tests can help identify the underlying causes.

What is vestibular therapy?

Vestibular therapy is an exercise-based treatment designed to reduce symptoms caused by inner ear problems. This therapy can help alleviate symptoms such as dizziness, vertigo, imbalance, nausea, feeling faint and difficulty walking steadily.

Additional Information

How can I prepare for my appointment?

Preparation instructions vary depending on the test. Detailed guidelines are provided on the "Prepare for your Care" page on the website. Prepare for your Care – Wimbledon NeuroCare | WNC.

What should I do if I need to cancel my appointment?

Please provide at least 48 hours’ notice to avoid a cancellation charge. Cancellations within 48 hours will incur a 50% fee, and 24 hours will mean full payment – Self-pay and Insurance – Wimbledon NeuroCare | WNC.

How can I contact Wimbledon NeuroCare for more information?

You can reach out by calling +44 (0)20 3212 0830, Mon-Fri 08:30-17:30, emailing info@wimbledon-neurocare.com, or using the enquiry form on the “Contact Us” page. Contact Us

Understanding the Tests & Services

What is the difference between an EEG and an Ambulatory EEG? Which one do I need?

An EEG records your brain’s electrical activity over a short period (usually 45 minutes) in the clinic. An Ambulatory EEG is a portable version that records continuously for 24–48 hours while you are at home, allowing for the detection of irregular brain activity that might not appear during a short test. Your consultant or referring doctor will decide which is most appropriate based on your symptoms. Usually, you will need an EEG first before having an Ambulatory EEG.

What exactly is Home Video Telemetry?

Home Video Telemetry is a detailed monitoring test that records both brainwaves and video of your behaviour for up to 24 hours. It is especially useful in diagnosing seizures and episodes that do not happen frequently.

How do I know which neurophysiology test is right for my symptoms?

Your consultant or GP will usually recommend a specific test. If you are unsure, the referring clinic can liaise with your referrer to make sure you are referred for the most appropriate investigation based on your symptoms (e.g., seizures, blackouts, nerve pain, memory loss, etc.). We do not offer consultations.

Can I speak to a specialist before my test to understand what it involves?

Absolutely. Our bookings team is happy to answer any questions you have beforehand. If you need detailed clinical advice, your referring clinician can provide a through information of the tests.

Is there a doctor on-site during my test or assessment?

Yes. All tests are overseen or reviewed by consultant-level specialists in neurophysiology, audiology, or neuropsychology. While the consultant may not always be physically present during the test, they supervise the process and personally review your results.

Preparation & Experience

What do I need to do to prepare for my appointment? Will I need someone to accompany me?

Preparation depends on the test. For EEGs, arrive with clean, product-free hair. For nerve studies, wear loose clothing. In most cases, you do not need someone to accompany you unless you wish to.

Where can I find the consent form?

Consent Form – in order to give consent for your treatment, please use the following link and submit the form prior to your appointment: https://www.wimbledon-neurocare.com/patient-resources/faqs/digital-consent-form/

How long will the test take, and will I be able to go to work afterward?

Most tests last between 30 minutes and 2 hours. You can usually return to work afterwards unless otherwise advised. For Home Video Telemetry or longer Ambulatory EEGs, we will discuss scheduling in a way that minimises disruption to your routine.

Will the test be painful or uncomfortable?

Most tests are painless. EEGs and video telemetry involve placing electrodes on your scalp — this might feel slightly odd, but not painful. Nerve conduction studies and EMGs can cause brief discomfort, like a mild electric pulse or muscle twitch, but are generally well tolerated.

Can children have these tests done? Is there a paediatric service?

Yes. We see children for many of our tests, including EEG, Ambulatory EEG, and neuropsychology assessments. Our staff are experienced with paediatric patients and ensure a friendly, safe environment for children.

I have a disability—are your clinics accessible and supportive of my needs?

Yes, most of our clinics are accessible for patients with mobility issues. Please let us know in advance if you have specific needs so we can make arrangements for your comfort.

After the Test

How long will it take to get my results?

Typically, results are sent to your referring doctor within 2 to 7 working days. Complex cases for Ambulatory EEGs and HVT may take slightly longer, up to 14 days to finalise the number of data gathered. We will however always aim to deliver timely, accurate reports.

Who explains the results to me—your team or my referring doctor?

Your referring clinician will explain the results to you. However, if your care is managed within our network, one of our consultants may go through the findings with you directly.

Can I get a copy of my report?

Yes. You can request a copy of your report once it has been sent to your doctor. Just contact our admin team and we will be happy to assist.

What happens if the test shows something that I am concerned about—what is the next step?

Your consultant will explain the findings and recommend next steps. This may involve further testing, starting treatment, or referral to a specialist (e.g., neurologist, ENT, psychologist). We are here to support you at every stage should you have queries.

Finance & Practicalities

Do you accept my insurance? Will you bill them directly or do I need to pay first?
See “Self-pay and Insurance” page – Self-pay and Insurance – Wimbledon NeuroCare | WNC
I work full-time—can I get an appointment after hours or on weekends?

Yes, our clinics are open until 8pm during weekdays and until 1pm on Saturdays.

Where exactly are your clinics located, and how do I get there by public transport?

We have clinics across London and the South East including Wimbledon, Wimpole Street, Guildford, and more. All are easily accessible by public transport. Details and maps are available here – Clinic Locations – Wimbledon NeuroCare | WNC.

What is your cancellation or rescheduling policy?

If you need to cancel or reschedule, please give us at least 48 hours’ notice. Late cancellations – less then 48 hrs or no-shows will incur a fee. Self-pay and Insurance – Wimbledon NeuroCare | WNC

Is parking available at your clinic?

Yes, some of our locations offer parking, while others are close to public car parks or well-served by public transport. Contact us for information specific to your appointment location – Clinic Locations – Wimbledon NeuroCare | WNC.

Trust & Reassurance

How can I be sure I am in expert hands at your clinic?

All consultants at Wimbledon NeuroCare are approved physicians and are highly experienced in their fields. We work with leading specialists in neurology, audiology, neuropsychology, and more.

How do I know my test will be accurate and interpreted correctly?

Our tests are conducted using advanced equipment and interpreted by high skilled specialists. Quality assurance and second opinions are built into our process to ensure accuracy.

What do other patients say about their experience with your service/physicians?

Our patients often highlight our professionalism, friendly staff, and efficient service. You can view testimonials on our social media, and our website. Patient Reviews

How do you ensure patient privacy and data security?

We comply with all UK data protection laws and NHS standards. Your records are securely stored and only accessed by authorised clinicians involved in your care.

What makes Wimbledon NeuroCare different from other private neuro clinics?

We offer a truly multidisciplinary approach with in-house consultants, rapid access to appointments, and a commitment to clinical excellence. Our patient-first ethos and collaborative care model set us apart.

Who are the consultants and therapists working at Wimbledon NeuroCare?

We are proud to work with a highly qualified, consultant-led team across neurophysiology, audiovestibular medicine, neuropsychology, and vestibular therapy, serving patients of all ages – Consultants & Therapists – Wimbledon NeuroCare | WNC:

  • Dr Mushriq Al Khayatt – Consultant Clinical Neurophysiologist
  • Dr Hamid Modarres – Consultant Clinical Neurophysiologist
  • Dr Nofal Khalil – Consultant Clinical Neurophysiologist
  • Dr Borka Ceranic – Consultant in Audiovestibular Medicine
  • Dr Charlotte Agrup – Consultant in Audiovestibular Medicine
  • Dr Benjamin Shaw – Consultant in Audiovestibular Medicine
  • Dr Sarah Griffiths – Consultant Clinical Neuropsychologist
  • Dr Claire O’Neill – Consultant Clinical Neuropsychologist
  • Sharon Berger Collins – Clinical Specialist in Neurology & Vestibular Rehabilitation
  • John Veness – Clinical Scientist (Audiological & Balance Testing)

To book with a specific consultant or therapist, please call +44 (0)20 3212 0830, email appointments@wimbledon-neurocare.com, or use the enquiry/referral form on our website – Refer a Patient – Wimbledon NeuroCare | WNC.

 

Call our team if you have a query or to book an appointment

+ 44 (0) 20 3212 0830

Make an Enquiry

    Our Locations

    Wimpole Street Clinic
    London

    Parkside Hospital
    Wimbledon, London

    New Malden Diagnostic Centre
    London

    Spire St Anthony's Hospital
    London

    Spire Clare Park Hospital
    Farnham, Surrey

    Nuffield Guildford
    Guildford